Cleaning with confidence, every time.
At Avern Cleaning, we're passionate about providing top-notch cleaning solutions to businesses and individuals across the UK. Our extensive range of cleaning machines, spares, and accessories is designed to cater to diverse cleaning needs, ensuring a spotless and hygienic environment. We take pride in our commitment to quality, reliability, and customer satisfaction.
Our Services
As a one-stop-shop for all your cleaning requirements, we offer a comprehensive range of products and services, including:
- A vast selection of cleaning machines, including vacuum cleaners, floorcare machines, carpet cleaning machines, pressure washers, and steam cleaners from leading manufacturers like Numatic, Nilfisk, and Sebo.
- A wide array of spares and accessories, such as vacuum spares, floorcare spares, and janitorial hardware, ensuring that you can maintain and repair your cleaning equipment with ease.
- A variety of paper products, including dispensers, hand towels, hygiene rolls, and toilet paper, to keep your workplace clean and hygienic.
- A range of cleaning chemicals and janitorial supplies, including carpet and upholstery cleaners, floor cleaning chemicals, and industrial cleaners, to tackle any cleaning task with confidence.
Our Mission
At Avern Cleaning, our mission is to provide exceptional cleaning solutions, backed by outstanding customer service and expert advice. We strive to build long-term relationships with our customers, providing them with the right tools and expertise to maintain a clean, safe, and healthy environment.
Our Values
- Quality: We're committed to delivering high-quality products and services that meet the highest standards of performance, reliability, and safety.
- Innovation: We're dedicated to staying at the forefront of cleaning technology, ensuring that our customers have access to the latest innovations and solutions.
- Customer satisfaction: We're obsessed with providing exceptional customer service, ensuring that our customers receive the support and guidance they need to succeed.
Exceptional Customer Service
The majority of reviewers have had a positive experience with Avern, praising their exceptional customer service. Multiple reviewers have highlighted the friendly and helpful sales team, with some even mentioning specific team members who went above and beyond to ensure their needs were met. Delivery times have also been commended, with some orders arriving next day.
Issue with Damaged Product
However, some reviewers have experienced issues with damaged products. Shaiju Kunjunni reported that their Hoover arrived damaged, and despite requesting a replacement, Avern deducted money from their refund, claiming they used the product. The reviewer was ultimately refunded by Amazon. Alexandra Jandosek also experienced issues with an incorrect order and was left frustrated with the company's customer service.
Unprofessional Attitude
Stefano Zazzaro had a negative experience with Avern's customer service, reporting that a representative was unhelpful and had a poor attitude. Brad Fergus also reported issues with Avern's warranty, stating that they were told the warranty was only 6 months, despite being advertised as 2 years.
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