Laura Bartram Domestic Agency

Hello! I'm Laura Bartram, and I've been running my Domestic Cleaning Agency for over 30 years now. Becoming so well established in house cleaning - as other agencies have discovered - is not easy. It's all about giving you, the customer, individual attention and a home cleaning service tailored to your needs, not our convenience. I manage my company, no one else. So while I admit that doesn't quite make me a fairy godmother, it means I can guarantee a personal touch that you just don't get with big business and inflexible franchises.

Our Domestic House Cleaning Services in Newcastle and Surrounding Areas

We cover a wide range of areas including Burnopfield, Hamsterley Mill, Rowlands Gill, High Spen, Chopwell, Greenside, Ryton, Crawcrook, Prudhoe, Wylam, Stocksfield, Winlaton, Blaydon, Swalwell, Whickham, Sunniside, Lamesley, Low Fell, Dunston, Newcastle City Centre, Quayside, Gosforth, Jesmond, Heaton, Ponteland, Darras Hall. Please get in touch and we'll try our best to accommodate your home cleaning needs.

Frequently Asked Questions (FAQs)

Is there a contract between us? No, we do not use contracts. We realise we must always deliver the highest standards in order to maintain your custom and satisfaction. Who Will Clean My Home? You will be allocated one cleaner to clean your home. However regular you choose to have the service you shall always receive the same cleaner each week. Each member of staff is thoroughly interviewed, vetted and trained by Laura herself. For your peace of mind all of our staff are insured whilst at your premises. What will be done in my home? Laura will personally brief your cleaner on day one and issue the tailor made work schedule that was discussed during the home visit. If at anytime you wish to change the work schedule then we are happy to do so at your request. What time can I expect my cleaner? Our normal hours are Monday to Friday 8.30 am to 5.00 pm. We will discuss a time in the week that suits you prior to starting the service. Do I need to do anything prior to my cleaner arriving? Yes. We would ask that you spend a few minutes tidying where necessary so your cleaner can spend her time cleaning rather than tidying. Do I need to provide any cleaning equipment or supplies? For hygienic reasons we request that you provide all the cleaning products, cloths & equipment you normally use in your home to reduce the risk of cross contamination by transporting supplies from home to home. We also ask that vacuums and irons are in good working order. Do I need to be present when the cleaner arrives? No. We find that most people request our services because they are busy away from home. Therefore we offer a fully insured secure key holding service. If through no fault of our own we are unable to gain access, unfortunately we are obliged to charge. How do I pay for the service? We normally invoice on the day of the first visit. The invoice will usually cover any cleaning sessions that fall in the four week period from the first visit. Payment can be made by Internet

banking, standing order or by cheque. How do I cancel my cleaner? If for any reason you wish to miss a session we ask that you give at least 48 hours notice. If you intend to miss more than one session, i.e. a summer holiday, we request that you provide as much notice as possible. If you wish to cancel the service altogether we ask that you provide a minimum of 4 weeks notice. Laura Bartram Domestic Agency Ltd reserves the right to cancel your cleaner at any given time, at their discretion.

Your Home

I think of my home as a castle. And I bet that's how you think of yours too. That's why I will visit you in your home before I would even consider supplying you with our service. Not only will it give us a chance to meet, but we can discuss the basics of exactly what you need doing each visit. I can also get to know those little things that make your home your own. So if your pet hate is changing bed linen or you can't bear to clean the oven - just pass on those rotten jobs to us. And if suddenly your ironing has got a little out of hand one week or you're expecting guests, just let us know. Our priorities will change to suit your needs.