Expert Cleaner, Affordable Price, Express Delivery
Passionate about pristine clothes?
Kensington Dry Cleaners has been serving Londoners for over 15 years, providing expert dry cleaning, laundry services, alterations, and leather & suede care. We deeply care about your clothes and the environment, offering a premium service with a personal touch.
What sets us apart?
- In-house expertise: From stain removal to intricate alterations, our skilled team handles every garment with meticulous care.
- Eco-friendly practices: We prioritize green cleaning methods, using only eco-approved products for a sustainable approach.
- Convenience & transparency: Enjoy doorstep collection and delivery, online booking, and detailed order tracking.
- Guaranteed satisfaction: We offer a 100% satisfaction guarantee, ensuring you're delighted with every cleaning.
Dry Cleaning
- Suits and formal attire
- Jackets and coats
- Dresses and skirts
- Shirts and blouses
- Lingerie and more
Laundry Service
- Bedding and linens
- Towels and blankets
- Business shirts and casual clothes
- Special garment cleaning available
Alterations & Repairs
- Dress shirt alterations
- Hemming and shortening
- Button replacements
- Zip repairs
- Complete garment reconstruction
Leather & Suede Care
- Professional cleaning and waterproofing
- Repair of tears, rips, and stains
Shoe Repair & Alteration
- Heel repairs and replacements
- Resoling and reconstructing
- Lace and buckle replacements
We offer a comprehensive range of services to meet all your laundry, cleaning, and alteration needs. Contact us today and experience the Kensington Dry Cleaners difference!
Poor Service and Communication
Many customers have reported a lack of accountability from Kensington Dry Cleaners, with some alleging that their staff are rude, sarcastic, and patronizing. There have been instances where orders were lost, damaged, or not fulfilled, and when confronted, the management was unresponsive and uncooperative. The communication skills of the staff are also questioned, with some customers finding it difficult to understand their English.
Subpar Cleaning and Quality
Reviews have indicated that the cleaning services provided by Kensington Dry Cleaners do not meet expectations. Clothes are said to return looking stained, worn, or with poor finish. The management's attitude towards mistakes is also called into question, with some customers feeling that the staff are not willing to take responsibility for their errors.
Deteriorating Standards
Some customers have noted a decline in the quality of service and cleaning standards over time. Opening hours have been reduced, and prices have increased, leaving customers feeling frustrated and disenchanted.
The Exception
However, a few positive reviews exist, praising the excellent service and quality of the dry cleaners. One reviewer, a business owner, has been using Kensington Dry Cleaners for over 7 years and has consistently received high-quality services, including timely deliveries. The staff is also commended for going the extra mile to meet the customer's needs.
