Empowering a cleaner, brighter future with every cleaning solution
At City & Essex, we take pride in being a progressive London-centric commercial cleaning company that is driven by a commitment to excellence. Our reputation is built on a deep understanding of our customers' core priorities, goals, and ambitions. We build lasting, meaningful partnerships while delivering innovative solutions that make a positive impact on the buildings and communities in which we operate.
Our History
Decades-long partnerships with customers and dedicated colleagues testify to our ambition to be the best cleaning company to work with and for. We seamlessly integrate significant operational expertise with our industry-leading, data-driven solutions, consistently pushing the boundaries of service excellence, value for money, and service transparency. We don't just meet industry standards; we redefine them, together.
Our People-First Approach
The attentiveness, dedication, and quality of service we have provided our customers for the last 50 years has always come down to the amazing people we have in our teams. Our people are the lifeblood of City & Essex, and we wouldn't be here today without them. It is, therefore, our priority to foster a culture of care, empowerment, recognition, personal growth, and well-being for our teams. Our aim is to do the very best for them as they do for us every single day.
Our Values
Our values are the cornerstone of our business. These guiding principles determine how we conduct ourselves and the manner in which we operate. Everyday, everything we do comes back to this:
01. Culture of Trust
We do the right thing, even when nobody is watching. We keep our promises, learn from our mistakes and succeed together. We are open, honest, and transparent in everything we do.
02. Changing with the Times
We adapt. We embrace change and see the opportunity through the challenge. We are agile, reliable, intelligent, and creative. We pride ourselves on our ability to be flexible.
03. Real Lasting Impact
We are responsible. We consider our actions and their impact on the environment, colleagues, and customers. Our sustainability strategy guides our behaviour, decision-making, and practices. We take our responsibility to the planet, colleagues, and customers seriously.
Our Services
We offer a wide range of services, including:
- Commercial Cleaning
- Window Cleaning
- Support Services
- Specialist Cleaning
Innovation
At City & Essex, we're known for delivering smart, user-friendly solutions that leverage technology to enhance building operations and budgets. Our forward-thinking approach combines data and people for agile decision-making. Committed to innovation, we streamline tasks, making the complex simple.
ESG
Our Environment, Social, and Governance (ESG) strategy is at the heart of our operations. We take a holistic approach to sustainability, considering the environmental, social, and governance implications of our actions.
Our Commitment
At City & Essex, we're committed to being an employer and service partner of choice. We're dedicated to delivering exceptional service, making a real and lasting impact, and being an employer of choice for our colleagues.
Overall Experience
The reviews highlight the contrasting experiences of two customers with City & Essex's cleaning services. One customer had a phenomenal experience with the company, praising their prompt response to emergency cleaning needs and their adaptability during the pandemic. On the other hand, another customer had a poor experience, alleging that the company's supervisor and manager treated their cleaners poorly.
Service Quality
The positive review highlights the company's ability to provide a high-quality cleaning service, with the customer appreciating their quick response to emergency cleaning needs. The company's adaptability during the pandemic, providing deep cleans on short notice, was also praised.
Staff Treatment
The negative review raises concerns about the treatment of City & Essex's cleaners by their supervisor and manager. The customer alleges that the cleaners are not treated as human beings, implying poor working conditions and mistreatment.
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