Your satisfaction is at the heart of everything we do
New Horizon Cleaning & Facilities is a Private Limited Company that has been operating since February 2003, and has established itself as one of the market leaders in contract cleaning throughout London & the Home Counties. We have experienced significant growth, with our turnover exceeding 2 Million in the London area alone. Our success is attributed to our employees, who are the backbone of our organisation. We recognise that cleaning can be an unpleasant job, and we ensure that our people are well-trained, respected, and rewarded. Our impressive mix of skills, personalities, and experience has helped us build a strong reputation.
Our Services
At New Horizon Cleaning & Facilities, we offer a comprehensive range of services, including food and catering, education, commercial offices, aviation, external cleaning, facilities management, training, health and safety, and environment.
Food & Catering
With over 30 years of cleaning experience within the food industry, New Horizon is your one-stop solution for all your food and catering cleaning needs. Our services include ceilings, walls, and floors, stores, decant preparation, production, racking & shelving, extraction hoods & filters, cold rooms, chillers, freezers, ovens, deep fat fryers, steamers, brat pans, drains, and high-level cleaning. We operate 24 hours a day, 7 days a week, covering 365 days of the year. Our cleaning services ensure that your business maintains the highest standards of cleanliness.
Education
New Horizon Cleaning & Facilities provides specialist cleaning services to the education sector. We understand that cleanliness is crucial in educational establishments, and we provide tailored cleaning solutions to meet your needs. Our services include classrooms, offices, communal areas, washrooms, kitchens, and sports facilities.
Commercial Offices
We offer commercial office cleaning services that cater to your specific needs. Our services include daily cleaning, deep cleaning, and one-off cleaning. We provide a professional and friendly approach towards our staff and customers, delivering high-quality cleaning services that enhance your business image.
Aviation
New Horizon Cleaning & Facilities provides specialist aviation cleaning services. We understand the unique challenges of the aviation industry and offer tailored cleaning solutions that meet your specific needs. Our services include aircraft cleaning, cargo cleaning, and airport terminal cleaning.
External Cleaning
We offer external cleaning services that keep your business premises looking their best. Our services include cladding cleaning, window cleaning, pressure washing, and chewing gum removal.
Facilities Management
Our facilities management services are designed to keep your business running smoothly. We offer a comprehensive range of services, including maintenance, repairs, and refurbishments.
Training
At New Horizon Cleaning & Facilities, we believe that training is crucial to delivering high-quality cleaning services. We provide comprehensive training to all our employees, ensuring that they have the skills and knowledge to do their jobs effectively.
Health & Safety
Our health & safety system helps us manage our issues effectively and continuously improve our performance. We are committed to providing a safe and healthy working environment for our employees and customers.
Environment
We are committed to protecting the environment. By using greener cleaning products, we are not only helping the environment but also protecting our large cleaning workforce. Our environmental policy is designed to minimise our impact on the environment.
Our Customers
Our diverse customer base reflects the wide range of sectors that New Horizon provides cleaning & facility services in. All of our customers varying needs are met through specific, tailor-made programs delivering all of their individual cleaning & facility requirements.
Overview
The two reviews provided are vastly different in terms of their content and tone. One reviewer, Frank Brown, had a positive experience with the company, while the other reviewer, Gary Blackwell, was extremely dissatisfied.
Quality of Service
Frank Brown expresses his satisfaction with the company's responsiveness and quality of service, stating that they are "very good" and recommends them to anyone. This suggests that the company has provided good customer service and has lived up to their promises.
On the other hand, Gary Blackwell's review highlights a complete failure by the company to provide good customer service. He complains that the company's cleaning method was amateurish and resulted in water marks on his windows. Furthermore, he claims that the company's customer service failed to respond to his concerns, which suggests a lack of commitment to resolving issues.
Conclusion
The two reviews provide a stark contrast in terms of the quality of service provided by the company. While one reviewer had a positive experience, the other reviewer was extremely dissatisfied with the company's service. The fact that the company failed to respond to Gary Blackwell's concerns suggests a lack of accountability and responsibility.
