Excellence in domestic cleaning services, exceeding your expectations
At The Carpet Doctor, we take pride in our reputation as a family-run business with over 30 years of experience in providing top-notch carpet and upholstery cleaning services to our valued customers across Teesside and beyond. With a committed team of skilled technicians who are always dressed professionally and driving our distinctive vans, we're here to deliver an unmatched level of service that meets your unique needs.
Our Services
Our comprehensive range of services is designed to cater to the diverse needs of our clients, whether it's residential, commercial, or a mixture of both. Our powerful truck-mounted equipment and portable machines allow us to tackle even the toughest cleaning tasks with ease. We employ the most advanced technology and equipment to ensure that your carpets, upholstery, and flooring are cleaned to the highest standards.
Carpet and Upholstery Cleaning
From carpets to upholstery, we have the expertise to restore your belongings to their original condition. Whether you're dealing with stubborn stains, odours, or general wear and tear, our team is equipped to handle the task with precision and care. We can clean a variety of surfaces, including Karndean, Amtico, and Camaro flooring.
Stain and Odour Removal
We understand the frustration of dealing with stains and lingering odours that seem to defy removal. That's why we've invested in the latest equipment and techniques to eliminate even the most resilient stains and odours, including those caused by decades of smoking, fire damage, or pet smells.
Flood Water Removal
In the event of a flood, our industrial-strength equipment can remove up to 9,000 gallons of water per hour. Our range of dehumidifiers and turbodriers will quickly and quietly dry your building while eliminating the smell of damp.
Equipment and Locations
We pride ourselves on our cutting-edge equipment and dedication to providing a personalised service. Our technicians will work with you to develop a customized plan tailored to your specific needs. With a 30-mile radius from our base in Billingham and Stockton-on-Tees, we can reach customers across Teesside and beyond.
Why Choose The Carpet Doctor?
Flexible scheduling: We offer flexible scheduling from 9am to 9pm, with an out-of-hours service available at no extra cost.
Competitive pricing: Our prices are highly competitive, and we strive to deliver the best value for your hard-earned money.
Unparalleled equipment: We've invested in the latest, commercially available equipment to ensure the highest standard of cleaning.
Friendly and knowledgeable staff: Our technicians are always dressed professionally and will work closely with you to meet your specific needs.
Quick turnaround: We understand the importance of prompt service, and we strive to complete jobs quickly and efficiently.
Positive Experiences
Many customers have had overwhelmingly positive experiences with The Carpet Doctor. Several reviewers praised the company's friendly and helpful staff, with one reviewer stating that they would have given more than five stars if possible. Reviewers appreciated the prompt and professional service, with one reviewer even noting that the company's staff were able to fix an emergency issue at their caravan.
Negative Experiences
Unfortunately, there have been some negative experiences as well. Several reviewers complained about the company's prices, with one reviewer being quoted a verbal price that was later increased by nearly three times the original amount. Other reviewers were unhappy with the quality of the work done, with one reviewer stating that the job was very poor and many areas were left as soiled as before.
Detailed Breakdown
The company's staff were praised for their friendly and helpful nature, with several reviewers commenting on the prompt and professional service they received. One reviewer appreciated the advice given regarding the correct method of cleaning their carpet, while another reviewer was impressed with the professional attitude and prompt help in an emergency situation.
On the other hand, some reviewers were unhappy with the company's prices, with one reviewer feeling like they were ripped off. Other reviewers were unhappy with the quality of the work done, with one reviewer stating that the job was very poor and many areas were left as soiled as before.
Quote Criticisms
Some reviewers were unhappy with the quotes they received from the company, with one reviewer being quoted a price that was later increased by nearly three times the original amount. Another reviewer felt like they were lied to about the company's services, with one reviewer stating that they were told the carpet would be dry when they left, but it was actually wet for 36 hours.
Avoiding the Company
Several reviewers explicitly stated that they would not recommend the company to others, with some even warning others to avoid using their services. One reviewer stated that the company ripped off their 96-year-old grandmother, while another reviewer felt like they were being personal and argumentative when asked to fix a problem with their work.
