Exceeding Expectations, One Cleaning Service at a Time.
Captain Rug Wash is a reputable and trusted name in the rug cleaning industry, serving households in Plymouth, Devon, Cornwall, and the whole of the South West. Our story began in 1988, and since then, we have been dedicated to providing exceptional rug cleaning services that leave our customers delighted and satisfied.
Our Services
At Captain Rug Wash, we pride ourselves on offering a wide range of services designed to meet the diverse needs of our clients. From carpet cleaning to upholstery cleaning, we specialize in restoring the beauty and longevity of your rugs, carpets, and upholstery. Our expertise includes:
- Rug Cleaning: We use advanced technology and eco-friendly cleaning methods to expertly clean a wide variety of rug types, including Oriental and Persian rugs.
- Carpet Cleaning: Our state-of-the-art equipment and specialized cleaning solutions ensure that your carpets are thoroughly cleaned, sanitized, and protected.
- Upholstery Cleaning: We use gentle yet effective cleaning methods to clean and restore the beauty of your furniture, without damaging the fabric or compromising its original appearance.
- Stone Care: Our team is experienced in cleaning and maintaining all types of stone surfaces, from countertops to flooring, with a focus on preserving their natural beauty and durability.
Safety Measures
In response to the ongoing COVID-19 pandemic, Captain Rug Wash has taken necessary measures to ensure the safety and well-being of our clients and staff. We follow guidelines set by government authorities and health organizations to provide a safe and hygienic experience for all.
Our Guarantee
At Captain Rug Wash, we stand behind every job we do and guarantee client satisfaction. We offer a unique "Iron-Clad, risk-free guarantee" that ensures our clients are absolutely delighted with the services we provide. If we fail to meet their expectations, we will gladly repeat the cleaning process until they are satisfied.
About Our Guarantee
Our guarantee is built on our commitment to exceptional service, quality workmanship, and a passion for delivering outstanding results. We believe that every client deserves the best, and we are dedicated to exceeding their expectations.
Overall Experience
The reviews provided paint a mixed picture of the services offered by Captain Rug Wash, led by Andi Hill. While some customers have been extremely satisfied with the results and professionalism of the service, others have had a disastrous experience.
Positive Feedback
The majority of the reviews praise the company's professionalism, reliability, and excellent results. Many customers have highlighted Andi's friendly and knowledgeable approach, as well as the company's ability to remove stubborn stains.
Negative Feedback
However, one reviewer, Gina Wheeler, had a terrible experience with Captain Rug Wash. She claimed that her handmade rug was damaged and altered beyond recognition after being cleaned by Andi. Gina reported that the rug was returned damp, with new stains and discoloration, and that the company's parent firm failed to respond to her complaints.
Another reviewer, Jenny Pascoe, was left impressed by none of her experience, citing the staff's rude behavior.
Conclusion
While Captain Rug Wash appears to have a reputation for providing excellent cleaning services, the negative review from Gina Wheeler highlights the importance of transparency and accountability in the industry. It is crucial for businesses to take customer feedback seriously and address any concerns promptly to maintain a positive reputation and avoid damaging relationships with valued customers.
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