A clean place is a safe place.
At Key Support Services, we pride ourselves on being a leading independent commercial cleaning provider across the West Midlands. With over 30 years of experience, we have established ourselves as a trusted and reliable partner for businesses across Shrewsbury, Telford, Walsall, Wolverhampton, Birmingham, and Stafford.
Our Mission
Our mission is to deliver exceptional quality cleaning services that exceed our clients' expectations. We believe that attention to detail, commitment to quality, and a passion for excellence set us apart from other commercial cleaning providers. We take pride in our work, and we strive to make a positive impact on our clients' workspaces.
Our Services
We offer a comprehensive range of facility management services to office-based clients, Manufacturing, financial institutions, Education, local government, medical facilities, car showrooms, and beyond. Our services include:
- Office Cleaning: Our team of expert cleaners provides fully managed office cleaning services, tailored to meet the specific needs of your business.
- Medical Cleaning: Our medical cleaning services meet the stringent standards of the Care Quality Commission (CQC) and are designed to ensure a clean and healthy environment for patients and staff.
- Car Dealerships: We understand the importance of maintaining a showroom-quality environment for your vehicles. Our car dealership cleaning services ensure that your showroom is always spotless and ready for potential customers.
What Sets Us Apart
At Key Support Services, we believe that our unique approach to customer service sets us apart from other commercial cleaning providers. Each of our clients is assigned a dedicated account and contract manager who works closely with them to tailor a personalized facilities management package that meets their specific needs. Our commitment to excellent customer service has earned us a high level of client satisfaction, with an impressive 99% satisfaction rate.
Our Expertise
We have over three decades of experience in providing quality, managed cleaning solutions for a wide range of industries. Our team of expert cleaners is rigorously trained, insured, and security vetted to ensure that our clients receive the highest level of service and expertise.
Why Choose Us?
At Key Support Services, we believe that our dedication to exceptional quality, attention to detail, and commitment to excellent customer service make us the perfect partner for your cleaning needs. Whether you're looking for a reliable office cleaning service or a medical cleaning solution, we have the expertise and experience to meet your specific needs.
Get in Touch
If you're looking for a trusted and reliable commercial cleaning provider, please don't hesitate to get in touch with us. Our friendly and professional team is always available to answer your questions and provide a quote for your cleaning needs.
Overall Opinion
The reviews for this company are overwhelmingly positive, with every employee giving a 5-star rating. The general consensus is that it is a great place to work, with a fantastic team and excellent management. Employees praise the company's operational delivery, cleanliness, and helpful staff.
Teamwork and Management
Many reviewers highlight the great team dynamic and excellent management. They mention that the management is approachable, willing to listen, and proactive in addressing any concerns or needs. The teamwork and sense of camaraderie among employees are also praised.
Administration and Pay
However, there is one negative review that raises concerns about the company's administrative processes. The reviewer, Phil Robinson, claims that the company only pays staff every five weeks in certain months, and that there is no clear communication about this. They also mention issues with submitting time sheets and the reliability of email communication.
