The National Carpet Cleaners Association (NCCA) is a leading trade association dedicated to promoting the highest standards of professionalism and service within the carpet, soft furnishings, leather, and hard floor cleaning industry. With a mission to safeguard the reputation of the industry and protect its customers, the NCCA has been at the forefront of the industry since its establishment in 1968.
Our Story
With over 600 member companies throughout the UK and overseas, the NCCA is a thriving and dynamic organisation that is supported by leading suppliers in the industry. Our corporate members include companies that supply chemicals, equipment, provide training, insurance, or operate franchise businesses. The NCCA is led by CEO, Dave Wheadon, and is driven forward by our dedicated office team and Board of Directors.
Our Purpose
The NCCA's purpose is twofold: to uphold professional standards within the industry and to protect customers. We believe that every member of our association holds a recognised qualification, is fully insured for their work, and can provide the highest standards of service and professionalism within their field.
Our Code of Practice
As a member of the NCCA, our members are required to abide by our Code of Practice. This comprehensive code covers such specifics as fair pricing, service, complaints procedures, liability, and consumer protection, designed to ensure customer satisfaction at all times. Our motto is "Service with integrity, " and we believe that every member should provide a fair deal for their customers.
Our Services
Our members offer a wide range of specialist services, including:
- Carpet Cleaning
- Curtain Cleaning
- Hard Floor Cleaning/Restoration
- Leather Cleaning
- Rug Cleaning
- Upholstery Cleaning
- Carpet Repair
- Dyeing Colour Repair
- Carpet Protection
- Carpet Inspection
- Fire/Smoke Damage Restoration
- Flood/Water Damage Restoration
- Insect Treatment
- Leather Repair/Restoration
- Rug Repair
- Upholstery Protection
Our Training Programmes
The NCCA offers comprehensive training programmes that endorse the highest standards of professionalism and service within the industry. Our training programmes cover a wide range of disciplines related to the cleaning and restoration industry.
Why Choose the NCCA?
The NCCA is the only nationally recognised trade association dedicated to the cleaning and maintenance of carpets, hard flooring, and soft furnishings. Our members are professionally trained, fully insured, and committed to providing the highest standards of service and professionalism within the industry. By choosing a NCCA member, you can be assured of an exceptional level of service and professionalism delivered with integrity.
Professional Affiliation
The National Carpet Cleaning Association (NCCA) has received overwhelmingly positive reviews from its members. The association has provided excellent support, training, and validation for carpet cleaning businesses, helping them to deliver high-quality services and maintain a professional image.
Support and Training
The NCCA has received praise for its extensive training and knowledge sharing among its members. Many reviewers have credited the association with providing valuable courses, workshops, and one-on-one support, which has helped them improve their skills and services. Some reviewers have highlighted the importance of the association's directory, TLC, which provides job leads and helps members to grow their businesses.
Membership Benefits
Reviewers have emphasized the various benefits of NCCA membership, including legal and HR support, job leads, and industry recognition. Some have noted the importance of demonstrating a commitment to quality and professionalism, which membership helps to achieve.
Customer Service
A few reviewers have shared personal experiences with NCCA members who have provided excellent customer service. These reviewers have praised the attention to detail and dedication to quality shown by these members, which has resulted in outstanding results.
Organisational Structure
One reviewer has expressed disappointment with the NCCA's organisational structure, citing its outdated approach as a negative aspect.
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