We focus on what we're good at: KEEPING HOUSES CLEAN
Welcome to SuperMaids, a cleaning services company that has been providing exceptional domestic cleaning services to the residents of South East Kent for over 30 years. Founded in 1988 by Lorna Gear, SuperMaids has built a reputation for its commitment to providing high-quality, reliable, and trustworthy cleaning services to individuals and families in the region.
Our Story
At SuperMaids, we pride ourselves on our unique approach to cleaning. We understand that every home is different, and we tailor our services to meet the specific needs of each client. Our experienced and trained cleaning team uses the finest equipment and products to ensure that your home sparkles and shines. Our commitment to quality and reliability has earned us a loyal customer base, and we are proud to have served our community for over three decades.
Our Services
Our comprehensive range of cleaning services includes:
- Cleaning bathrooms, showers, and toilets
- Removing limescale and cleaning tiled walls
- Dusting all fittings and furnishings
- Sweeping and washing floors
- Cleaning kitchen work surfaces
- Cleaning appliance exteriors
- Cleaning kitchen sinks
- Cleaning glass doors
- Ironing service
- Undertaking general tidying, including air freshening
- Vacuuming upholstery and all carpets
Why Choose SuperMaids?
We believe that our uncompromising commitment to quality, reliability, and exceptional customer service sets us apart from other cleaning companies. Our experienced staff are fully trained and equipped to provide a personalized and tailored cleaning service that meets your specific needs. We also offer a secure key holding system, ensuring that your home is always safe and secure when we are cleaning.
Testimonials
Don't just take our word for it! Our customers rave about our services:
"Just one word about the cleaning. FANTASTIC!" Mr and Mrs E of Elham
"The clean was fantastic; you all must have worked so hard, I have now booked another clean." Mrs R of Cliftonville
Questions and Answers
We understand that you may have some questions about our services. Below are some frequently asked questions and answers:
- How much do you charge? Each property is different, and we would be happy to provide a free, no-obligation quote after visiting your home.
- Do I have to book regular cleaning or can I have a one-off clean? We offer one-off cleans, as well as regular cleaning services, including end-of-tenancy cleans and moving cleans.
- Do I have to be at home when the cleaners call? No, we have a secure key holding system, and our team leaders are trained to turn off alarms and reset them when leaving.
- What if I need to cancel my clean? We understand that circumstances change, and we are happy to work with you to reschedule or cancel your cleaning service.
Get in Touch
To learn more about our cleaning services or to schedule a consultation, please contact us at:
01227 277033
Email Us
or visit our website to learn more about our services and testimonials from satisfied customers.
Overview of Reviews
The reviews for SuperMaids cleaning service are mixed, with some customers reporting excellent services and others expressing disappointment.
Positive Reviews
Several customers have praised SuperMaids for their professionalism, efficiency, and attention to detail. They have highlighted the friendly and courteous nature of the cleaning staff, who are well-trained and bring their own equipment. The customers have also commended the company for their ability to provide a high-quality service, with some reporting that the cleaning resulted in a "wonderful clean" and "the house now looks fantastic".
Negative Reviews
However, some customers have had a poor experience with SuperMaids. They have reported that the service was not up to standard, with some complaining that the cleaning was not thorough and that the staff did not pay attention to detail. One customer reported that the end-of-tenancy clean was not done to a decent standard, resulting in a deduction from their deposit. Another customer was unhappy with the surface clean they received, saying that it was not a proper clean and that they had to correct the mistakes themselves.
Conclusion
In conclusion, while some customers have had a positive experience with SuperMaids, others have been disappointed with the service. It is essential for customers to carefully review the company's services and policies before booking to ensure that they receive the level of service they expect.
