Business Details
Expert Soft Furnishing Cleaning Services in London
Pilgrim Payne has been a trusted name in soft furnishing care for over 170 years, established in 1850 as one of the earliest dry-cleaning specialists. Our expertise spans curtain cleaning, upholstery restoration, carpet care, and bespoke curtain making, serving clients across London and the South East. We combine heritage with innovation, utilising advanced equipment and premium cleaning products to deliver durable, high-quality results. Our commitment to excellence is reflected in our Royal Warrant and membership of the National Carpet Cleaners Association, ensuring adherence to rigorous industry standards.With a focus on customer satisfaction, we offer guarantees, free consultations, and a meticulous 15-step cleaning process. Our team of experienced professionals prioritises transparency, reliability, and tailored solutions, making us the preferred choice for both domestic and commercial clients seeking exceptional service and long-term value.
Services
Curtain Cleaning
Upholstery Cleaning
Carpet Cleaning
Rug Cleaning
Curtain Making
Reupholstery
Fine Carpet Cleaning
Curtain Alterations
Spring Cleaning
Rug Restoration
Highlights and features
- We have over 170 years of experience in soft furnishing care.
- Our team holds a Royal Warrant for exceptional service standards.
- We use advanced, non-shrinkage cleaning technologies for durability.
- We guarantee customer satisfaction with a 15-step quality process.
- We offer tailored solutions for both domestic and commercial clients.
Associations and certifications
- Royal Warrant
- National Carpet Cleaners Association
What people say
Fantastic service
Extremely professional
Outstanding results
Reliable and trustworthy
Expert technicians
Services
Curtain Cleaning
Our curtain cleaning service combines a 15-step process with non-shrinkage guarantees to restore fabrics to their original condition. We handle delicate antiques and modern materials alike, offering on-site or plant-based cleaning. Clients receive pre-cleaning consultations, stain pre-spotting, and post-service satisfaction checks. The process includes fabric protection advice to prolong cleanliness, ensuring curtains retain their lustre and functionality for years.
Upholstery Cleaning
We provide intensive upholstery cleaning using gentle yet effective methods safe for all fabric types. Our technicians pre-vacuum, pre-treat stains, and apply tailored cleaning systems to remove dirt and prevent fibre degradation. Post-cleaning sour rinses enhance fabric texture, while stain-shield protection options are offered. The service includes on-site assessments and client confirmation of satisfaction before completion.
Carpet Cleaning
Our deep carpet cleaning utilises five specialist systems to address varying soiling levels. The process involves pre-vacuuming, manual stain treatment, and thorough rinsing to eliminate embedded dirt. Technicians work systematically across London and the South East, ensuring rapid drying times and offering protective treatments. Regular maintenance advice is provided to extend carpet lifespan and maintain hygiene standards.
Curtain Making
Bespoke curtain making services cater to both traditional and contemporary interiors. Our designers assist with fabric selection, lining options, and style customisation, including blackout or thermal linings. Precision measurements and craftsmanship ensure perfect fit and durability. Clients benefit from expert advice on care and maintenance to preserve the curtains' appearance over time.
Reupholstery
We offer comprehensive reupholstery for cherished furniture pieces, combining structural repairs with fabric replacement. Services include assessing wear, selecting appropriate materials, and executing restorations that maintain original character. This extends furniture lifespan while updating aesthetics, performed by skilled artisans who preserve the item's integrity and functionality.
Questions
What areas do you cover for cleaning services?
We operate across London, the South East, and along the M40, M3, and M4 corridors, including Cheltenham and Bristol.
How long does curtain cleaning take?
Plant-based cleaning typically takes 2-3 days, while on-site services can be completed in a single visit, depending on staining severity.
Do you offer guarantees on your work?
Yes, we provide non-shrinkage guarantees for curtain cleaning and ensure client satisfaction confirmation before finalising all services.
Can you handle antique or delicate fabrics?
Our specialists are trained in handling delicate materials, including antique textiles, using appropriate techniques to preserve their integrity.
What payment methods do you accept?
We accept major credit/debit cards and bank transfers, with payment terms discussed during the free initial consultation.
