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At Remora, we pride ourselves on being London's trusted professional cleaning company, providing industry-beating property and cleaning services to our prestigious institutional and private clients. Our team of fully vetted, fully insured, and SafeContractor-approved professionals is dedicated to delivering top-notch cleaning solutions that cater to the unique needs of our clients.
Our Services
We offer a comprehensive range of cleaning services designed to meet the diverse needs of our clients. Our residential cleaning services provide a professional alternative to independent domestic cleaners, offering numerous advantages to discerning households of all sizes. We cater to estate agents, property management firms, private owners, landlords, and tenants, ensuring that our clients' workloads are reduced and hassle is minimised.
Our commercial cleaning services are tailored to meet the specific needs of retailers and office managers across London. We offer contract cleaning services at every scale and in every sector, from after-builders' cleans for shop-fitters to ongoing multi-site cleaning contracts. Our focus on quality ensures that our clients receive exceptional service that exceeds their expectations.
In addition to our standard residential and commercial cleaning services, we also provide specialist cleaning services that require highly trained and accredited technicians. Our specialist reactive cleaning services include crime scene cleaning, trauma cleaning, hazardous waste cleaning and disposal, needle clearance, police cell and police vehicle cleaning, and viral and bacterial cleaning. We also offer certified COVID-19 deep cleaning, ensuring that our clients' properties are thoroughly sanitised and safe to occupy.
Our Commitment
At Remora, we are committed to delivering exceptional cleaning services that meet the highest standards of quality and flexibility. Our team of experts is dedicated to providing bespoke cleaning solutions that cater to the unique needs of our clients. We understand the importance of reliability, efficiency, and discretion, and we strive to build long-term relationships with our clients based on trust, respect, and exceptional service.
Positive Experiences
In this review, customers have left glowing feedback about their experience with Remora Cleaning. They have praised the professionalism, efficiency, and courtesy of the staff, as well as the high-quality cleaning services provided. Many have mentioned that the team went above and beyond to ensure the property was thoroughly cleaned, and that they would highly recommend Remora Cleaning to others. The reviewers have also commended the company's commitment to excellence, attention to detail, and friendly staff.
Areas for Improvement
On the other hand, some customers have had a negative experience with Remora Cleaning. There are several instances of customers expressing dissatisfaction with the service, citing issues such as poor communication, lack of attention to detail, and incomplete cleaning jobs. In some cases, customers have reported that the cleaners missed specific areas of the property and did not follow up on issues raised. Additionally, there have been complaints about the cost being too high and the company's unwillingness to provide refunds or accept responsibility for errors.
Timeline
The reviewers' experiences with Remora Cleaning date back to various points, ranging from a Deep Clean at a newly purchased house to End of Tenancy Cleaning at a flat. The timeline highlights the diversity of services provided by Remora Cleaning, as well as the different experiences that customers have had with the company.
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