Business Details
18 Years
experience
Professional Carpet & Floor Cleaning Services in Horsham
TRUECLEAN is an independently owned and operated specialist in carpet, upholstery, and hard floor cleaning services. Established in 2008 and based in Horsham, West Sussex, we serve residential and commercial clients across Sussex and Surrey. Our team combines extensive industry experience with advanced technical skills to deliver exceptional cleaning solutions tailored to client needs. We are proud to be accredited by TrustMark, Trading Standards 'Buy with Confidence', Which? Trusted Traders, and the National Carpet Cleaners Association (NCCA), adhering to rigorous industry standards. Our commitment to quality is underscored by a 100% satisfaction guarantee, 14-day spillage coverage, and comprehensive insurance protection.We prioritise transparency, offering honest pricing with no hidden fees or high-pressure sales tactics. Our owner-operator, Nigel Davies, brings a perfectionist approach to every project, ensuring minimal disruption and maximum results. With a focus on customer-centric service, we have built a reputation for transforming spaces into clean, healthy environments. Our expertise spans natural stone floor care, luxury vinyl tiles, tile and grout restoration, and infection control. TRUECLEAN remains dedicated to continuous improvement, maintaining government-endorsed standards while providing risk-free guarantees for complete peace of mind.
Services
Carpet Cleaning
Upholstery Cleaning
Oriental Rug Cleaning
Stone Floor Cleaning
Vinyl Floor Cleaning
Details
- Year established: 2008
Highlights and features
- We are accredited by TrustMark, NCCA, and Trading Standards 'Buy with Confidence'.
- Our 100% satisfaction guarantee includes free re-cleaning or full refunds.
- Owner-operator Nigel Davies brings 15+ years of specialist cleaning expertise.
- We maintain government-endorsed PAS 86:2008 cleaning methodologies.
- Comprehensive 5 million treatment risks and public liability insurance.
Associations and certifications
- TrustMark
- Trading Standards
- Which? Trusted Traders
- National Carpet Cleaners Association (NCCA)
What people say
Excellent service
Extremely knowledgeable
High quality
Absolute perfectionist
Transformed flooring
Services
Carpet Cleaning
TRUECLEAN's professional carpet cleaning utilises industry-approved methods to remove deep-seated dirt and allergens. We follow NCCA guidelines and PAS 86:2008 standards for safe, effective results. Our process includes pre-inspection, pH-balanced cleaning solutions, and thorough drying to extend carpet lifespan while maintaining indoor air quality.
Stone Floor Cleaning
Our stone floor restoration combines diamond abrasion and pH-neutral polishing to revive natural stone surfaces. We address limescale deposits, etching, and grout discolouration while preserving material integrity. The service includes sealing recommendations to protect against future staining in both residential and commercial environments.
Upholstery Cleaning
TRUECLEAN's low-moisture upholstery cleaning safely removes contaminants from delicate fabrics without causing shrinkage or colour bleed. We use truck-mounted extraction systems and fabric-specific protectors to maintain warranty compliance. The process includes pre-vacuuming, spot treatment, and post-cleaning protection application.
Vinyl Floor Cleaning
Our luxury vinyl tile (LVT) cleaning removes ingrained dirt and scuff marks while preserving protective coatings. The service includes pH-neutral stripping, rotary machine cleaning, and application of commercial-grade sealants. We specialise in restoring high-traffic areas to maintain property aesthetics without damaging wear layers.
Oriental Rug Cleaning
TRUECLEAN's specialist rug cleaning combines traditional techniques with modern technology. We perform fibre analysis to determine appropriate cleaning methods, using hand-washing for delicate silk rugs and controlled agitation for wool varieties. The process includes fringe restoration, moth damage prevention, and odour neutralisation in our dedicated rug-washing facility.
People
Nigel Davies
Owner/Operator
Nigel Davies is a certified cleaning professional with 15+ years' experience in textile and hard floor restoration. He personally oversees all operations at TRUECLEAN, combining technical expertise with customer-focused service. His attention to detail and commitment to quality have earned multiple industry accreditations.
Questions
What areas do you cover?
We operate throughout Sussex and Surrey, including Horsham, Billingshurst, Haywards Heath, and surrounding areas.
Are your cleaning methods safe for children and pets?
Yes, we use pH-neutral, non-toxic solutions that meet NCCA safety standards for residential environments.
Do you offer guarantees?
We provide a 100% satisfaction guarantee with free re-cleaning and a 14-day spillage protection promise.
How often should carpets be professionally cleaned?
Manufacturer recommendations suggest every 12-18 months, or more frequently for high-traffic commercial spaces.
Can you restore heavily soiled stone floors?
Yes, our diamond abrasion and honing techniques effectively restore natural stone surfaces to their original condition.
Are you insured?
We maintain £5 million treatment risks and public liability insurance, with policy documents available online.
